EA Learning

At EA Consultants, we get our hands dirty. We develop products, services, and processes for reaching low-income households with an attractive value proposition, by engaging users. We are learners, teachers, and coaches who build on our shared knowledge to better serve our mission. This is a space for sharing some of our learning both internally and with a broader community with the aim of furthering the thinking and practice that can be transformative to benefit all segments of society.

December 9, 2015

When trying to gauge people’s perceptions and experiences of a financial product or service, few questions are as straightforward as, “Would you recommend this to a friend?” The question can be a simple, qualitative counterpoint to more complex models for understanding...

September 23, 2015

Customer-base segmentation is a key tool used by financial service providers to understand their target populations and design products accordingly. A well-executed segmentation exercise differentiates existing and potential clients of a service provider into meaningfu...

September 8, 2015

Gathering data on products and programs designed to support low-income communities and individuals is a perennial issue of concern and rethinking in our research. While primary data collection and interviews are necessary in evaluations, it is essential that we avoid i...

July 21, 2015

One fundamental challenge in building health insurance products affordable for low-income individuals and families is the disconnect between customers’ rational financial behavior and optimal health outcomes. This conclusion is a prominent finding of our work on the Mi...

July 14, 2015

The value and viability of microinsurance products in the developing world are often ambiguous and difficult to assess, ex-ante, as we cannot know who will be affected by shocks. While the theoretical value of protecting households from risk is clear, many insurance pr...

July 7, 2015

As initiatives to broaden financial services scale-up, they often have to sacrifice low-touch and personalized interactions with clients. Larger programs benefit from more solid financial footing and lower marginal costs relative to smaller scale initiatives, yet these...

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Engage kids and you will have the parent's attention forever

May 19, 2020

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For jobs and internships, please write to us at:  jobs@eac-global.com

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